Does EDC take deposits?

For all online bookings at EDC, a 25% deposit is necessary to confirm your appointment. It's important to note that all deposits are non-refundable and remain valid for a period of three years. Your deposit can be utilised towards any services or products offered in the salon (this excludes cosmetic tattoo deposits). Please note the nominated card you select to pay for services online is safely stored on our system, this same card will be used for any gained fee’s due to cancellations or reschedulling.

If you are running late:

While we strive to maintain punctuality, please understand that at EDC, our appointments are scheduled back-to-back. Therefore, any delay exceeding 15 minutes will necessitate rescheduling your appointment and may incur a missed appointment fee.

For Brow Lamination appointments, please note that a 25-30 minute window is required for your treatment. We allow a 5-minute grace period for late arrivers. However, if you are more than 5 minutes late, you may opt for a brow style treatment, provided it falls within our standard 15-minute late policy.

This 5-minute grace period also extends to spray tan appointments, given their 15-minute duration

Babies & Children in the salon

We kindly ask clients with appointments exceeding 30 minutes to consider the comfort of all patrons by refraining from bringing babies or children into the salon. Your cooperation ensures a pleasant experience for everyone. For appointments under 30 minutes, please feel free to inform us beforehand if you plan to bring your little one along. We sincerely appreciate your understanding and cooperation in maintaining a safe and enjoyable environment for all. Please understand if you bring a child into the salon, it is your responsibility to watch them and keep them in the allocated beauty room your technician is completing your appointment in. EDC will not be liable for accidents where supervision should have been maintained. Please note that, for safety reasons, babies and children cannot accompany clients to tattoo appointments.

Bikes & Scooters

Please know bikes & scooters are not able to be bought into the salon. We don’t not have the space to facilitate storing bikes & it is an occupational hazard. For the safety of staff and clients your bike/scooter can be locked up outside (bike shop across road).

 Cancellation + Rescheduling Policy

EDC kindly requests that all clients provide a minimum of 24 hours' notice for cancellations and rescheduling of appointments. Cancellations or rescheduling made with less than 24 hours' notice will incur a fee of 50% of the total booked services, debited from the nominated card on file. Deposits for bookings cancelled or rescheduled with more than 24 hours' notice will be retained on file for future bookings.

Please note that unique terms and conditions apply to Cosmetic Tattooing and appointments scheduled on Public Holidays.

On Public Holidays, canceling or rescheduling appointments with less than 24 hours' notice will result in a 100% fee of the booked services.

If you need to reschedule outside of our regular business hours, please contact us via email at hello@elliedunnecollective.com. Our work phone is monitored during business hours, which can be found at the bottom of our website and on our contact page

No-Shows

We kindly remind our clients that cancellations made within one hour of your scheduled appointment time or failure to attend will incur a full payment charge for the booked service. This policy is implemented due to our inability to accommodate another client within the shortened timeframe. The incurred fee will be debited from your nominated card on file and must be settled before rescheduling your appointment.

Cosmetic Tattoo Policy

For appointment changes to your tattoo treatment within 24 hours = full payment is required. For tattoo appointment changes from 24-72 hours = 50% fee incurs. Tattoo “specials” or discounted sales can only be rescheduled once and the new date must be confirmed upon rescheduling.

Feeling Unwell?

We kindly request that clients prioritise the health and safety of both themselves and our staff by rescheduling appointments if they are unwell. It is standard practice to refrain from attending appointments when experiencing illness to mitigate the spread of germs. By booking an appointment, clients acknowledge and accept the potential risk of falling ill and subsequently being unable to attend, thus incurring applicable fees. Please note that since April 2022, normal fee’s have been implemented for missed appointments due to Covid-19, given its continued presence in the community since 2021.

Please understand if your arrive to an appointment unwell and/or wearing a mask, you will kindly be asked to reschedule and payment will still be required for your appointment as we will not have the ability to fill your time slot with another client.